FAQS
Here, you'll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out!
What is The Deep Dark?
The Deep Dark is a community-driven brand for gamers and everyday carry (EDC) enthusiasts. Our mission is to inspire and equip individuals to embrace a more intentional, prepared lifestyle with premium gear that combines urban design, rugged functionality, and gamer-inspired aesthetics.
How do I care for my backpack?
To keep your backpack looking and performing its best, wipe it down with a damp cloth as needed. Avoid machine washing, as it may damage the waterproof materials.
How can I contact customer service?
You can reach us by email through our contact form on the website. We’re here to help with any questions or concerns!
About Roll-top Backpack
Is there a laptop compartment?
Yes! The backpack includes a padded compartment that fits either a 13” or 15” laptop, making it ideal for work, school, or daily use.
What kind of materials are used in The Deep Dark Main?
Our backpack is made from premium 900D waterproof materials with water-resistant YKK zippers, ensuring durability and protection for your belongings. It’s built to withstand the rigors of everyday use.
Is the backpack comfortable for all-day wear?
Yes! Our backpack includes a padded back panel and shoulder straps for exceptional comfort, even when carried for extended periods. It’s designed with ergonomics and durability in mind.
What makes The Deep Dark Main backpack unique?
The Deep Dark Main backpack is a 20L, weatherproof, roll-top backpack designed for both daily and work essentials. It’s built with waterproof materials, compression straps, and YKK zippers, offering padded compartments, wide openings, and practical features like a bike light anchor and elastic side pockets for ultimate convenience.
Delivery & Returns
Do you ship worldwide?
Yes, we offer worldwide shipping! Shipping is free within the U.S.
How long does shipping take?
For U.S. orders, delivery typically takes 3-7 business days. International delivery times vary by location but usually take 7-14 business days. We’ll provide tracking information for every order.
What is your return policy?
We accept returns within 14 days of delivery, as long as the item is unused and returned with all original components. If you need to initiate a return, please contact our customer service team.